Privacy Policy

What does this privacy policy cover?

This privacy policy tells you how Climate Friendly and its related entities including Climate Friendly Pty Ltd (ACN 107 201 025) and Climate Friendly Financial Solutions Pty Limited (ACN 161 023 276) (Climate Friendly), collect, hold, use, and disclose your personal information, including in relation to the website located at climatefriendly.com.

Climate Friendly complies with the Privacy Act 1988 (Cth) (Privacy Act), the applicable Australian Privacy Principles (Schedule 1, Privacy Act) (APPs) and any other applicable privacy laws when handling personal information.

By using Climate Friendly’s services and website, or otherwise providing Climate Friendly with your information, you consent to Climate Friendly collecting, holding, using and disclosing your personal information as described in this privacy policy. If Climate Friendly is not able to collect, handle, use and disclose personal information about you as set out in this privacy policy, we may not be able to provide you with our services or with access to our website.

If you provide personal information to us about someone else, you must ensure that you are entitled to disclose that information to us and that, without us taking further steps required by privacy laws, we may collect, use, and disclose such information for the purposes described in this privacy policy.

Who does Climate Friendly collect personal information from?

Climate Friendly collects personal information from clients, potential clients, business associates, suppliers and their personnel, job applicants, staff and other individuals while acting for our clients.

What types of personal information does Climate Friendly collect?

The types of personal information Climate Friendly may collect about you include:

• name, contact details (such as address, email address and phone number), date of birth, payment details;
• client onboarding information;
• information about your use of the website (such as website analytics and data) or your comments when you post on the blog;
• job applicant and staff onboarding information;
• other information which assists Climate Friendly in managing and conducting its business, providing and marketing our services to you, and meeting our legal obligations.

The types of Sensitive Information Climate Friendly may collect include information about an individual’s membership of a professional association, criminal record and health information.

How does Climate Friendly collect personal information?

Climate Friendly may collect your personal information via meetings, forms, correspondence, interviews, telephone, facsimile, email, our website, your website, media and publications, screening services, other government and publicly available sources and various third parties. Where information is collected from a third party, Climate Friendly will take reasonable steps to ensure that you are made aware of the information provided to us by a third party.

We may also collect non-personal information that doesn’t identify you via cookies when you visit our website. For example, the website you came from, your location information, IP address, web browser, device type and the time and date of access.

What are the purposes of collection, use and disclosure?

Climate Friendly collects, uses and discloses your personal information for the primary purpose it was collected for. These purposes may include:

• the general management and conduct of our business, such as onboarding clients, financial and asset management, mergers, demergers, acquisitions and divestitures, audits, reporting, analysis, investigations and fraud prevention;
• providing services and information to clients;
• marketing our services;
• developing, maintaining, upgrading and enhancing our services and the website;
• considering job applications and onboarding staff; and
• complying with legal obligations, such as compliance with anti-money laundering and bribery and corruption laws and other regulatory requirements.

Climate Friendly may use and disclose personal information (including, in certain limited circumstances, sensitive information) for the purposes for which it was collected (as described above) to:

• other members of the Group;
• entities who assist us in providing our services or who perform operational, administrative or other related functions on our behalf (including technology, business, financial and marketing service providers);
• third parties where an individual would reasonably expect such use or disclosure, or where consent is given to the use or disclosure; and
• where required or authorised by law.

To the extent that Climate Friendly collects government related identifiers (such as passport numbers, drivers licence numbers, or Medicare numbers), Climate Friendly will only use or disclose such information, for the purpose of onboarding or screening, establishing your identity or registering a carbon farming project with the CER.

When does Climate Friendly use and disclose personal information?

Climate Friendly may disclose and use personal information (including, in certain limited circumstances, sensitive information) for the purposes for which it was collected (as described above) to:

• other members of the Group;
• third parties who assist us in providing our services or who perform operational, administrative or other related functions on our behalf (including technology, business, financial and marketing service providers);
• third parties where an individual would reasonably expect such use or disclosure, or where consent is given to the use or disclosure; and
• where required or authorised by law.

Some of the third parties we disclose your personal information to may be located outside Australia. For example, some of our communications are sent to clients via MailChimp (who are located in the US).

Does Climate Friendly use your information to send you direct marketing?

Climate Friendly may send you communications about services, offers and information that Climate Friendly thinks may be of interest to you. We will only send these communications to you if would reasonably expect to receive them, or you have consented to receiving them. You may opt out or unsubscribe from receiving future communications from Climate Friendly.

How does Climate Friendly secure your personal information?

Climate Friendly will securely store all the personal information you provide and take reasonable technical and organisational precautions to prevent the misuse, interference, loss, unauthorised access, modification or disclosure of your personal information. These precautions include the use of encryption technology where necessary.

If Climate Friendly no longer needs the information for any purpose we may use it for, we will take reasonable steps to destroy or de-identify the information.

How can you access and correct your personal information?

Subject to certain exceptions, you may seek access to and correct the personal information Climate Friendly holds about you. Climate Friendly may ask you to verify your identity and to specify the information you require. We will try and make the process as simple as possible.

What should you do if you have any privacy concerns or complaints?

You can contact us if you have any privacy concerns or complaints about the way Climate Friendly is handling your personal information. We will respond within a reasonable period of time.

If Climate Friendly are unable to satisfactorily resolve your concern or complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at enquiries@oaic.gov.au or call 1300 363 992. The OAIC has the power to investigate the matter and make a determination.

How does Climate Friendly update this privacy policy?

Climate Friendly may review and update this privacy policy. Any changes to this privacy policy will be effective immediately upon the posting of a new version on this website. By continuing to access Climate Friendly’s services and this website following any changes, you will be deemed to have agreed to these changes.

What happens if you follow a link to another website?

This website contains links to other websites operated by third parties. If you visit a third party website, it will be governed by their terms of use and privacy policies. Climate Friendly makes no representations or warranties and is not responsible for the privacy policies or practices or content of any third party website.

How can you contact Climate Friendly?

If you have any questions about this privacy policy or you wish to request access to your personal information, correct or update your personal information, or raise any privacy concerns you may have, please contact us at carbonfarming@climatefriendly.com.

Last updated: April 2022